feedback

Warranty Overview for Custom Blinds & Shades


WHAT IS COVERED

LEVOLOR extends a limited lifetime warranty on the enclosed product to the original residential retail purchaser only if the product was properly installed and remains in the original window.

The product is covered against manufacturing defects (i. e., a flaw in the product design, materials or workmanship that causes the product to no longer function) and has a limited lifetime warranty. Lifetime warranty extends for the life of the product as defined by category below:

Product From Date of Manufacture
Accordia™ Cellular Shades 10 years
Roman Shades 10 years
Roller Shades 10 years
Natural Shades 10 years
Pleated Shades 10 years
Panel Track Shades 10 years
Real Wood Blinds 10 years
Faux Wood Blinds 10 years
Metal Blinds 10 years
Textured Blinds 3 years
Vertical Blinds 10 years (with the exception of vertical vinyl vanes)
Vertical Vinyl Vanes 3 years
Perceptions™ Soft Vertical Blinds 10 years
Sheer Shadings 10 years
Sheer Shadings Motorization 5 years
Battery-operated motos on Roller and Cellular Blinds 5 years
All electronic accessories (remote control, satellite eye, solar switch) 1 year

WHAT IS NOT COVERED

Normal wear and tear

Batteries on motorized blinds & shades

Any product that fails due to:

  • abuse
  • exposure to salt air
  • improper installation
  • accident
  • extraordinary use
  • improper operation
  • alterations
  • improper cleaning
  • misapplication
  • damage from pets/insects
  • improper handling
  • misuse

  • Any product that, with the passage of time, exhibits:

    • loss of colour intensity (including, but not limited to fabric, plastic parts, and wood finishes)
    • loss of pleating if product is not held in raised position a portion of the time
    • yellowing or cracking of plastic parts or faux wood product
    • creeping, sagging, or billowing of cordless product that is not properly raised and lowered daily

    Natural material (including, but not limited to wood, grass, jute, reeds) products that have:

    • variation in colour, grain, or texture
    • warping or cracking of wood slats in high-humidity and/or in high-heat areas

    Costs associated with:

  • product removal
  • transportation to and from the retailer
  • brand label removal
  • product remeasure
  • incidental or consequential damages
  •  
  • product reinstallation
  • shipping
  •  

    In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.

    TO REPORT SHIPPING DAMAGE

    If damage occurred during shipping, call 1-800-850-4555 if in Ontario, Maritimes & Western Provinces or 1-800-363-8870 if in Quebec and report within 14 calendar days of delivery or you may be denied credit for your damaged product.

    TO OBTAIN SERVICE

    For online product-specific trouble shooting information, refer to www.LEVOLOR.ca. If you suspect this LEVOLOR product has a manufacturing defect in materials or workmanship:

    1. Locate the sales receipt (proof of purchase)
    2. Call 1-800-850-4555 if in Ontario, Maritimes & Western Provinces or 1-800-363-8870 if in Quebec

    Any unauthorized returns will not be accepted.

    WARRANTY REMEDY

    THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY

    If this LEVOLOR product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following:

    • repair the product
    • replace the product
    • refund the cost of the product

    Colours vary from lot to lot and may not exactly match sample swatch or previous purchases

    Discontinued items or colour selections will be replaced with the closest equivalent current product

    YOUR RIGHTS UNDER STATE OR PROVINCIAL LAW

    This limited lifetime warranty gives you specific legal rights, and you may have other rights, which vary from state to state/province to province. Some states/provinces do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.

    No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This limited lifetime warranty supersedes any previous versions.

    PRINT AND SAVE THIS WARRANTY CARD WITH YOUR PROOF OF PURCHASE

     
    close

    We'd like to hear from you.

     

    If you require immediate assistance or product support,
    please contact our customer service department.