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Cellular Shades Support

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  • FAQs

    • Do Cellular shades help insulate your home?
      • Yes, cellular shades provide important benefits like reducing heat transfer and increasing insulation. LEVOLOR Custom Cellular shades aren’t just stylish – they help keep your home more comfortable. Here’s how:

        • The fabric's honeycomb shape traps hot and cold air in cellular pockets reducing air flow into your home.
        • The Double Cell option features two layers of cells between your room and the window, providing an additional insulation barrier.
        • Our exclusive Energy Shield™ liner is a thin, clear layer inside the cells that can provide additional year-round insulation.
    • How do I adjust cellular shades so they operate more smoothly?
      • To correct this issue, look inside the head rail and locate the spring motor (the mechanism that retracts the internal cords). Each end of the spring motor should have a shim/clip. Remove one and/or all of the shim/clips (view diagram), then check for improved operation. If the shade is still not operating smoothly, please contact customer service.

    • The pleats in my cellular shade have lost some definition. Is there anything I can do to restore sharpness?
      • To retain crisp pleats, raise cellular shades at least once a day and leave in raised position for at least 2 hours.

    • How many brackets should I have received with my cellular shade?
      • The size of your cellular shade will determine how many brackets you receive. Refer to the list below to determine if you received the appropriate number of brackets.

        Installation Brackets
        Your order will include the correct number of installation brackets for your shade width, as shown in the table below.
        Number of Brackets
        Shade Width (inches) Corded Cordless and Continuous Cord Loop Corded 2-on-1 Cord Loop 2-on-1 Cordless 2-on-1 3-on-1
        Up to 38"' 2 2 2 2 2
        38" to 68" 3 3 3 3 3
        68" to 82" 4 3 4 3 3
        82" to 106" 5 4 5 4 4
        106" to 130" 6 4 6 4 4
        130" and above N/A N/A 7 6 N/A
        Installation Brackets
        Number of Brackets
        Shade Width (inches) Motorized
        Up to 36" 2
        36" to 72" 3
        72" to 108" 4
        108" to 144" 5

        If you are missing brackets, you can either contact the retailer where you purchased your cellular blind or contact customer service. Please provide the order number located on the label inside the headrail of your shade.

    • How do you clean Cellular shades?
      • Visit our cleaning and care page.

    • Tech Specs
      • To view more technical information on Cellular Shades such as fabric comparison stacking charts, critical dimensions and hardware colors download the Technical Guide below.

        • Download Tech Guides

          Tech Guide
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