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Mark 1 Metal Blinds Support

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  • FAQs

    • What do I do if my metal blinds is stuck in the down position?
      • If you are unable to raise your blind, ensure that you are pulling the cord at a 45 degree angle. If the issue persists, try putting a small flat head screwdriver in the hole that the pull cord comes out of and press down to release the cord lock. If these methods do not solve your problem, please contact customer service for a return authorization number and repair costs or warranty coverage.

    • How do I adjust cordless metal blinds that are sagging or creeping up from the bottom?
      • To correct this issue, look inside the head rail and locate the spring motor (the mechanism that retracts the internal cords). Each end of the spring motor should have a shim/clip. if one or both ends are missing a shim/clip, contact customer service for a replacement. After it arrives, install with the following steps:

        1. 1. Lift to fully raised position.
        2. 2. Remove blind from window.
        3. 3. Install 1 shim/clip per blind as shown in picture. Push shim/clip until it "snaps" in place.

        If the blind still rises, an additional shim can be added to the opposite side of the spring motor. If the issue persists, the blind needs to be repaired. Contact customer service for a return authorization number. If a blind is sagging more than acceptable, the blind will need to be repaired. Contact customer service for a return authorization number.

    • What do I do if the slats will not tilt or turn on my metal blind?
      • It’s possible to continue turning the wand even if your slates are in a fully closed position – this is a protective feature that prevents the mechanism from breaking. However, if the blind is small, the tilter can potentially disengage. To re-engage the tilter if the slates are closed in a down position, turn the wand counter clockwise and at the same time pull down gently on the back string of the ladders (supporting the slats). If the slats are closed in the up position, turn the wand clockwise and gently pull down on the front string of the ladders. If the above steps do not correct the problem, contact customer service for a return authorization number and repair costs or warranty coverage.

    • Can I shorten my blind length or height?
      • For our custom metal blind products, we recommend that you contact customer service to see if a repair to shorten is available. If so, Customer Service will provide the repair costs and generate a repair order number.

    • How do I replace my wand tilter for my metal blind?
      • First, remove blind from window, then remove wand. Remove the metal end brace or plastic end cap from the headrail, opposite the tilt end. Move the tilt rod out of the wand. Remove metal end brace or plastic end cap from the headrail, opposite the tilt end. Move the tilt rod out of the wand tilter. Replace the tilter and push down until it snaps into place. Turn tilter shaft until the flat portion of the rod lines up with the flat portion inside the tilter. Push the rod back through the tilter and replace cap/brace.

    • How do I clean my metal blinds?
      • Visit our cleaning and care page.

    • Tech Specs
      • Collection Color OE Key
        Solid Colors Alabaster 00112
        Almond 00137
        Beacon Brown 00368
        Birch 00815
        Black 00890
        Blush White 00202
        Cactus Sage 00571
        China Blue 00637
        Cotton 00111
        Dark Bronze 00885
        Dover 00115
        Evening Shadows 00641
        Garnet Red 00275
        Gingersnap 00292
        Greige 00312
        Ivory 00201
        Low Gloss Black 00892
        Malibu Sand 00316
        Mercury 00860
        Mushroom 00365
        Pearl Gray 00862
        Polar Bear 00116
        Raw Umber 00887
        Real Red 00268
        Rich Earth 00384
        Royal Navy 00685
        Sand 00310
        Sherwood Green 00590
        Squirrel Gray 00820
        U.N. Gray 00870
        Vanilla 00148
        White 00110
        White Cap 00113
        Wood Violet 00765
        Metallic Ash Bronze 00968
        Brass 01443
        Brushed Aluminum 00034
        Cityscape 01440
        Copperite 00915
        Galleria 01441
        Satin Nickel 00031
        Native Stone Canyonstone 02826
        Claystone 02828
        Earthstone 02815
        Sandstone 02814
        Opulessence Glazed Bisque 01393
        Quartz White 01392
        Pearlessence Golden Mist 01389
        Vapor 01388
        Tiltone Dark Bronze / Dover 05885

        Critical Dimensions

        NOTE: Blind dimensions must be equal to or less than the maximum dimensions to be within specification guidelines. Blind dimensions are listed in inches.

        Minimum Ordered Width
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Minimum Ordered Width Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Cordless 17" 16-5/8" N/A N/A N/A N/A
        Tilt and Lift Same Side 15-3/4" 15-1/2" 15-1/2" 15" 14-3/4" 14-1/4" 18-1/2" 18" 14-1/2" 14"
        Tilt and Lift Opposite Sides (Standard) 11" 10-1/2" 11" 10-1/2" 11" 10-1/2" 12-1/2" 12" 11-1/2" 11"
        Tilt Control Center; No Lift 7" 6-1/2" 5" 4-1/2" 5-1/2" 5" 6-5/8" 6-1/8" 8-1/2" 8"
        No Tilt and Lift Controls; Slats Open 5-3/4" 5-1/2" 5" 4-1/2" 5-1/2" 5" 6-5/8" 6-1/8" 5-1/2" 5"
        Minimum Length
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Minimum Length Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Corded 6" 6" 6" 6" 6"
        LightMaster 6" 6" N/A N/A N/A
        Cordless 6" N/A N/A N/A N/A
        Maximum Ordered Width
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Maximum Ordered Width Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        2-on-1 and 3-on-1 Headrail 142" 142" 142" 142" 142" 142" 142" 142" N/A
        Corded 142" 142" 142" 142" 142" 142" 142" 142" 96" 96"
        LightMaster 142" 142" 142" 142" N/A N/A 96" 96"
        Cordless Single Blind 100-3/8" 100" N/A N/A N/A N/A
        Cordless 2-on-1 Headrail 142" 142" N/A N/A N/A N/A
        Standard Factory Deductions
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Maximum Ordered Width Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Inside Mount (IB) Headrail 9/16" 3/4" 3/4" 3/4" 1/2"
        Inside Mount (IB) Slat 3/8" 1/2" 1/2" 1/2" 3/8"
        Outside Mount (OB) Headrail 3/16" 1/4" 1/4" 1/4" 1/8"
        Outside Mount (OB) Slat 0" 0" 0" 0" 0"
        Blind Height 0" 0" 0" 0" 0"
        Dimensions
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Dimensions Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Headrail (Height X Depth) 1-1/2" x 1-5/8" 1" x 1-9/16" 3/4" x 13/16" 2-5/16" x 2-1/4" 15/16" x 1-2/5"
        Inside Mount (IB) Bracket (Height X Depth) 7/16" x 1-15/16" 1-7/16" x 1-13/16" 1-1/8" x 1-7/16" 2-9/16" x 2-1/2" 1-2/5" x 1-7/16"
        Outside Mount (OB) Bracket (Height X Depth) 1-7/16" x 1-13/16" 1-7/16" x 1-13/16" 1-1/8" x 1-7/16" 2-9/16" x 2-1/2" 1-2/5" x 1-7/16"
        Bottomrail 0.35" x 1-1/8" 0.38" x 0.76" 0.38" x 0.76" 0.545" x 2.08" 0.38" x 0.76"
        Mounting Requirements
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Mounting Requirements Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Inside Mount (IB)
        Minimum Required Mounting Surface 5/8" 1/2" 1/2" 1/2" 5/8"
        Minimum Required Depth Flush Mount - No Valance 1-3/4" 1-13/16" 1-7/16" 2-1/2" 1-3/5"
        Minimum Required Depth Flush Mount - With Valance N/A 2-1/2" 1-3/4" 3" 2-3/16"
        Outside Mount (OB)
        Minimum Required Mounting Surface 1/2" 1/2" 1/2" 3/4" 3/5"
        Rail-to-mount surface clearance 5/8" 1/4" 3/16" 1/8" 1/4"
        Slat end-to-mount surface clearance 9/16(1") 3/8(1-3/8") 3/8" 7/16" 1/4" 1/2"
        Multiple Blinds on One Headrail Spacing
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Mounting Requirements Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        2-on-1 or 3-on-1 Standard Corded 1/2" 1/2" 1/2" 1/2" N/A
        2-on-1 or 3-on-1 LightMaster 1/2" 1/2" N/A N/A N/A
        2-on-1 or 3-on-1 Cordless 1/2" N/A N/A N/A N/A
        Stacking Heights
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Mounting Requirements Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Stacks To 1" 1-3/8"
        3" 36-3/4" 48-1/4" 54" 55-3/4" N/A 91"
        3.5" 55" 72-1/4" 71" 71-1/2" 21-3/4" N/A
        4" 72-1/4" 96" 88" 87-1/4" 40-1/4" N/A"
        4.5" 91-1/2" 120" 105" 103" 58-3/4" N/A"
        5" 9-3/4" N/A" 122" 118-3/4" 77-1/4" N/A"
        5.5" N/A" N/A" N/A" 95-3/4" N/A"
        6" N/A" N/A" N/A" 114-1/4" N/A"
        Valance Return Lengths
        Mark I 1-3/8" & Mark I 1" Riviera® Classic 1" Riviera® 1/2" Riviera® 2" Riviera® One
        Mounting Requirements Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount Inside Mount Outside Mount
        Standard N/A 1-7/8" 1-7/8" 1-7/8" N/A
        With Extension Brackets N/A 5-1/2" 5-1/2" 5-1/2" N/A
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