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Solar Shades Support

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  • FAQs

    • I’d like to order a new shade to fit my existing brackets – what’s the best way to measure?
      • Measure the barrel length of your existing Roller shade, not including the tips that are inserted into the brackets. Provide the store associate with this measurement, and tell the associate how you measured it (barrel to barrel), before your new shade is sized on the in-store machine.

    • My Roller shade is rolling up too quickly – how can I slow it down?
        • Remove the shade from the brackets.
        • Unwind one full wrap of fabric from the tube.
        • Reinstall the shade in the brackets.
        • Operate the shade to determine if it is rolling up at an acceptable speed.
        • If shade is still not rising at an acceptable rate, repeat steps 1-4 until issue is resolved.
    • The edges of my Roller shade are starting to curl – can I fix this?
      • Occasionally, this may happen over time. Using a blow dryer set on low heat, gently warm the edges of the shade to uncurl.

    • My Roller shade is rolling up too slowly or not rolling up at all - how can I fix this?
      • If the shade does not rise all the way or is rising too slowly:

        • Raise the shade as far as it will go.
        • Lower the shade 6”.
        • Remove the shade from the brackets.
        • Wind the fabric back onto the tube.
        • Reinstall the shade in the brackets.
        • Operate the shade to determine if it is rising at an acceptable speed.
        • If shade is still not rising at an acceptable rate, repeat steps 1-6 until issue is resolved.
    • Which battery pack is the default for a Motorized Open Roll Roller Shade?
      • Motorized Roller Shades with No Valance (Open Roll) can only use a Satellite Battery Pack because a Standard Battery Pack must be mounted to a valance.

    • Are bracket covers available for Open Roll Roller Shades?
      • Bracket Covers are provided for Roller Shades with No Valance (Open Roll) option. They slide over the brackets and are colour coordinated to the shade in either black or white.

    • How do you clean Roller shades?
      • Visit our cleaning and care page.

    • Tech Specs
      • To view more technical information on Roller Shades such as fabric comparison, parts and components, and cleaning and care download the Technical Guide below.

        • Download Tech Guides

          Tech Guide
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