Frequently Asked Questions

How do I adjust cellular shades so they operate more smoothly?

To correct this issue, look inside the head rail and locate the spring motor (the mechanism that retracts the internal cords). Each end of the spring motor should have a shim/clip. Remove one and/or all of the shim/clips (view diagram), then check for improved operation. If the shade is still not operating smoothly, please contact customer service.
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