Frequently Asked Questions - Contact Us

What do I do if my metal blind is stuck in the down position?

If you are unable to raise your blind, ensure that you are pulling the cord at a 45 degree angle. If the issue persists, try putting a small flat head screwdriver in the hole that the pull cord comes out of and press down to release the cord lock. If these methods do not solve your problem, please contact customer service for a return authorization number and repair costs or warranty coverage.