Frequently Asked Questions - Contact Us

What do I do if the slats will not tilt or turn on my metal blind?

It’s possible to continue turning the wand even if your slates are in a fully closed position – this is a protective feature that prevents the mechanism from breaking. However, if the blind is small, the tilter can potentially disengage. To re-engage the tilter if the slates are closed in a down position, turn the wand counter clockwise and at the same time pull down gently on the back string of the ladders (supporting the slats). If the slats are closed in the up position, turn the wand clockwise and gently pull down on the front string of the ladders. If the above steps do not correct the problem, contact customer service for a return authorization number and repair costs or warranty coverage.