Frequently Asked Questions - Contact Us

My roller shade is rolling up too slowly or not rolling up at all - how can I fix this?

If the shade does not rise all the way or is rising too slowly:
  1. Raise the shade as far as it will go
  2. Lower the shade 6”
  3. Remove the shade from the brackets
  4. Wind the fabric back onto the tube
  5. Reinstall the shade in the brackets
  6. Operate the shade to determine if it is rising at an acceptable speed.
  7. If shade is still not rising at an acceptable rate, repeat steps 1-6 until issue is resolved.