Frequently Asked Questions
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General FAQs
- What information will Customer Service need if I call regarding my blind / shade?
- What’s the best way to clean my blinds?
- What can I do to ensure that my corded blinds or shades are safe for children and pets?
- Where can I get a cord safety retrofit kit for older blinds and shades?
- Do you have replacement parts for older Levolor blinds or shades?
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Cellular Shades
- How do I shorten my cellular shade control cords?
- How was the 17% Energy Shield™ estimated savings figure calculated?
- The pleats in my cellular shade have lost some definition. Is there anything I can do to restore sharpness?
- How many brackets should I have received with my cellular shade?
- What do I do if my cordless cellular shade is too long?
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Metal Blinds
- How do I replace my wand tilter for my metal blind?
- What do I do if the slats will not tilt or turn on my metal blind?
- What do I do if my metal blind is stuck in the down position?
- How do I adjust cordless metal blinds that are sagging or creeping up from the bottom?
- How do I shorten my metal blind control cords?
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Natural Shades
- Is edge binding available on specialty shaped natural shades?
- Can natural shades be ordered with a finished edge valance?
- Are liners available if I choose natural shades with the Top Down/Bottom Up lift option?
- Can natural shades be ordered with both privacy liner and edge binding?
- Do natural shades with edge binding come with outside mount returns?
- Panel Track Shades
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Soft Vertical Shades
- How many brackets should I have received with my soft vertical blinds?
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- How can I make the control chain on my soft vertical blinds easier to operate?
- Can the direction the tilt chain faces be changed on my soft vertical blinds?
- Can I order soft vertical blinds by vane length?
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Roller Shades
- My roller shade is rolling up too quickly – how can I slow it down?
- My roller shade is rolling up too slowly or not rolling up at all - how can I fix this?
- I’d like to order a new shade to fit my existing brackets – what’s the best way to measure?
- Why aren’t brackets included with my roller shade? Can I purchase them separately?
- The edges of my roller shade are starting to curl – can I fix this?
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Roman Shades
- I’ve chosen a multi-colour Roman shade – can I select the headrail colour as well?
- Can I choose the colour for my Roman shade’s continuous cordloop?
- Is the Top Down/Bottom Up cordless lift system available with 2-on-1 Headrail Roman shades?
- Can I order a Roman shade without a liner?
- How do Levolor’s patented Roman shade mechanisms work?
- Vertical Blinds
- Wood Blinds
Top Articles
- What information will Customer Service need if I call regarding my blind / shade?
- I’ve chosen a multi-colour Roman shade – can I select the headrail colour as well?
- Is edge binding available on specialty shaped natural shades?
- What’s the best way to clean my blinds?
- How many brackets should I have received with my soft vertical blinds?
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- How can I make the control chain on my soft vertical blinds easier to operate?
- Can the direction the tilt chain faces be changed on my soft vertical blinds?
- Can I choose the colour for my Roman shade’s continuous cordloop?
- What’s the best way to clean my vertical blinds?
Latest Articles
- Why is the headrail a different colour than the slats in my wood blind?
- What colours are available for natural shade privacy liners?
- What can I do if the colour I was looking for is no longer available?
- Do natural shades with edge binding come with outside mount returns?
- Are there size limitations for natural shades with the Top Down/Bottom Up lift option?
- What type of fabric material are natural shade privacy liners made of?
- Is edge binding available on specialty shaped natural shades?
- Can natural shades be ordered with both privacy liner and edge binding?
- What valance options are available for natural shades with Top Down/Bottom Up lift?
- What is the maximum width for natural shade separate shade valances?
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