Frequently Asked Questions
Search FAQs
Categories
-
General FAQs
- What can I do to ensure that my corded blinds or shades are safe for children and pets?
- Where can I get a cord safety retrofit kit for older blinds and shades?
- Do you have replacement parts for older Levolor blinds or shades?
- How can I get a copy of the installation instruction for my blind or shade?
- What kind of warranty coverage do I have for older blinds or shades?
-
Cellular Shades
- How do I adjust cellular shades so they operate more smoothly?
- The pleats in my cellular shade have lost some definition. Is there anything I can do to restore sharpness?
- How do I shorten my cellular shade control cords?
- How was the 17% Energy Shield™ estimated savings figure calculated?
- How many brackets should I have received with my cellular shade?
-
Metal Blinds
- What do I do if the slats will not tilt or turn on my metal blind?
- How do I adjust cordless metal blinds that are sagging or creeping up from the bottom?
- What do I do if my metal blind is stuck in the down position?
- How do I replace my wand tilter for my metal blind?
- How can I adjust a cordless metal blind that is hanging unevenly?
-
Natural Shades
- Is edge binding available on specialty shaped natural shades?
- Are there size limitations for natural shade edge binding?
- Can natural shades be ordered with a finished edge valance?
- Do natural shades with edge binding come with outside mount returns?
- What can I do if the colour I was looking for is no longer available?
- Panel Track Shades
-
Soft Vertical Shades
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- What’s the best way to clean my soft vertical blinds?
- How does the Levolor Backstacker® feature work on soft vertical blinds?
- How can I make the control chain on my soft vertical blinds easier to operate?
- Can the direction the tilt chain faces be changed on my soft vertical blinds?
-
Roller Shades
- I’d like to order a new shade to fit my existing brackets – what’s the best way to measure?
- My roller shade is rolling up too quickly – how can I slow it down?
- The edges of my roller shade are starting to curl – can I fix this?
- My roller shade is rolling up too slowly or not rolling up at all - how can I fix this?
- Why aren’t brackets included with my roller shade? Can I purchase them separately?
-
Roman Shades
- I’ve chosen a multi-colour Roman shade – can I select the headrail colour as well?
- Can I choose the colour for my Roman shade’s continuous cordloop?
- Is the Top Down/Bottom Up cordless lift system available with 2-on-1 Headrail Roman shades?
- How do Levolor’s patented Roman shade mechanisms work?
- Can I order a Roman shade without a liner?
- Vertical Blinds
- Wood Blinds
Top Articles
- I’ve chosen a multi-colour Roman shade – can I select the headrail colour as well?
- Is edge binding available on specialty shaped natural shades?
- How do I adjust cellular shades so they operate more smoothly?
- Are there size limitations for natural shade edge binding?
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- What’s the best way to clean my vertical blinds?
- Can the direction the tilt chain faces be changed on my vertical blind?
- Can I choose the colour for my Roman shade’s continuous cordloop?
- Can I mount my vertical blind on the ceiling?
- Can natural shades be ordered with a finished edge valance?
Latest Articles
- Why is the headrail a different colour than the slats in my wood blind?
- What colours are available for natural shade privacy liners?
- What can I do if the colour I was looking for is no longer available?
- Do natural shades with edge binding come with outside mount returns?
- Are there size limitations for natural shades with the Top Down/Bottom Up lift option?
- What type of fabric material are natural shade privacy liners made of?
- Is edge binding available on specialty shaped natural shades?
- Can natural shades be ordered with both privacy liner and edge binding?
- What valance options are available for natural shades with Top Down/Bottom Up lift?
- What is the maximum width for natural shade separate shade valances?
Tags
- 2-on-1
- backstacker
- blind
- bracket
- brackets
- broken
- butting blinds
- cellular
- cleaning
- color swatches
- colors
- control
- controls
- cord
- cord loop
- cordless
- cordloop
- creeping
- customer
- customer service
- edge binding
- energy
- fix
- general
- headrail
- installation
- installation instructions
- length
- lower
- measuring instructions
- metal
- motorized
- mount returns
- mounting
- mounting brackets
- multiple blinds per headrail
- natural
- not lower
- panel track
- perceptions
- privacy
- real
- repair
- repairs
- replacement
- replacement parts
- replacements
- returns
- roller
- roman
- safety
- sagging
- savings
- service
- shade
- shorten
- shortening
- shortening instructions
- side mount
- soft vertical
- specialty shapes
- td/bu
- tension
- top down-bottom up
- troubleshooting
- valance
- vane length
- vertical
- warranty
- wood
- wood-grain