Frequently Asked Questions
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General FAQs
- How can I get a copy of the installation instruction for my blind or shade?
- Where can I get a cord safety retrofit kit for older blinds and shades?
- What kind of warranty coverage do I have for older blinds or shades?
- Do you have replacement parts for older Levolor blinds or shades?
- Where can I find warranty information about my custom window treatment?
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Cellular Shades
- How do I adjust cellular shades so they operate more smoothly?
- The pleats in my cellular shade have lost some definition. Is there anything I can do to restore sharpness?
- How was the 17% Energy Shield™ estimated savings figure calculated?
- How many brackets should I have received with my cellular shade?
- How do I shorten my cellular shade control cords?
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Metal Blinds
- How do I adjust cordless metal blinds that are sagging or creeping up from the bottom?
- How do I replace my wand tilter for my metal blind?
- What do I do if my metal blind is stuck in the down position?
- What do I do if the slats will not tilt or turn on my metal blind?
- How can I adjust a cordless metal blind that is hanging unevenly?
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Natural Shades
- Are there size limitations for natural shade edge binding?
- Is edge binding available on specialty shaped natural shades?
- What can I do if the colour I was looking for is no longer available?
- Are liners available if I choose natural shades with the Top Down/Bottom Up lift option?
- Do natural shades with edge binding come with outside mount returns?
- Panel Track Shades
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Soft Vertical Shades
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- How does the Levolor Backstacker® feature work on soft vertical blinds?
- How can I make the control chain on my soft vertical blinds easier to operate?
- Can the direction the tilt chain faces be changed on my soft vertical blinds?
- Can I order soft vertical blinds by vane length?
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Roller Shades
- I’d like to order a new shade to fit my existing brackets – what’s the best way to measure?
- My roller shade is rolling up too quickly – how can I slow it down?
- The edges of my roller shade are starting to curl – can I fix this?
- Why aren’t brackets included with my roller shade? Can I purchase them separately?
- My roller shade is rolling up too slowly or not rolling up at all - how can I fix this?
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Roman Shades
- I’ve chosen a multi-colour Roman shade – can I select the headrail colour as well?
- Can I choose the colour for my Roman shade’s continuous cordloop?
- Is the Top Down/Bottom Up cordless lift system available with 2-on-1 Headrail Roman shades?
- Will the fabric patterns match on my 2-on-1 Headrail Roman Shades?
- Can I order a Roman shade without a liner?
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Vertical Blinds
- What’s the best way to clean my vertical blinds?
- Can the direction the tilt chain faces be changed on my vertical blind?
- How can I shorten my vertical blind control cord?
- My vertical blind vanes are not spaced evenly – can I correct this?
- How many brackets should I have received with my vertical blind?
- Wood Blinds
Top Articles
- How do I adjust cellular shades so they operate more smoothly?
- Are there size limitations for natural shade edge binding?
- Is edge binding available on specialty shaped natural shades?
- Can I purchase extra or replacement carriers for my soft vertical blinds?
- I’ve chosen a multi-colour Roman shade – can I select the headrail colour as well?
- What’s the best way to clean my vertical blinds?
- Can I choose the colour for my Roman shade’s continuous cordloop?
- What can I do if the colour I was looking for is no longer available?
- How does the Levolor Backstacker® feature work on soft vertical blinds?
- How can I make the control chain on my soft vertical blinds easier to operate?
Latest Articles
- Can I order additional slats for my wood blind?
- Can I purchase extra or replacement vanes for my vertical blind?
- Can I side mount my 75" wide wood blind?
- My continuous cordloop cellular shade is hanging unevenly - how can I fix this?
- What is the minimum installation depth required to mount a cellular shade?
- Do you have replacement parts for older Levolor blinds or shades?
- How do I adjust cellular shades that are creeping up from the bottom?
- How do I eliminate gaps between butting blinds?
- How do I replace the tilter on my wood blind?
- Is the Top Down/Bottom Up cordless lift system available with 2-on-1 Headrail Roman shades?
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